Terms and Policies  

Payment Terms

Credit Card Payment

  • Available to all customers. We accept VISA, Mastercard, American Express & Discover.
  • For your convenience, your credit card number will be kept on file unless otherwise requested. Credit cards are encrypted within our system.  We follow all CISP & PCI security compliant rules and regulations.
  • Credit card fraud will be reported immediately.  All suspicious orders will be authorized with a credit card agent for correct name and address of card holder.


  • Available to Continental U.S. orders only by request.
  • UPS C.O.D. rate $16.50. Effective 01/01/21.
  • Our sales representatives will give total amount of your order including all applicable taxes and shipping charges.  Please have the check ready upon delivery so order can be received promptly. Please make check out to Tin Man Dental.
  • Customer refusal of a C.O.D. package delivery attempt will result in termination of C.O.D. privilege and will be put on pre-paid status only.

Net 30 Days

  • U.S. orders only. For government, hospital, non-profit organizations and by request.
  • $750.00 Starting credit limit
  • Please pay from invoice no statements will be sent unless requested. Please contact us anytime with questions concerning your account 800-554-6394.
  • Late payments can cause termination of 30 Day Term privilege and will be put on pre-paid status only.

Product Returns

  • At Tin Man Dental we want to make product returns as simple and efficient as possible. To do this we need your help. Please follow the guidelines below and we will do our best to accommodate your return request.

Return Time & Fees

  • All product returns must be made within 30 days of delivery.
  • Customer is responsible for return shipment.
  • Returned products are subject to a restocking fee of 10%.
  • Some products are subject to repackaging and handling fees.

Return Requirements

  • All returned products must be unopened, and in original package.
  • Products method of seal cannot be broken.
  • Shrink-wrap must be intact.
  • Resalable condition.

Defective, Damaged & Mis-shipped

  • Any defective, damaged or mis-shipped products will be replaced at no additional charge to our customers. Please notify us within 10 days of delivery or as soon as possible.

Oops! I Ordered the Wrong Item (Continental U.S. Only. All others please contact us)

  • Customer may return item(s) themselves or a UPS RS Tag can be sent with correct item(s) for a minimal charge of $10.00 plus a shipping fee for corrected items less then $200.00.  Please give your UPS driver the returned package with the UPS RS Tag attached the following business day or next office visit.

All Product Returns Must Be Authorized

  • Call Toll Free 800-554-6394. Local 530-243-6934

    Return To:
    TinMan Dental Supplies, Inc.
    1812 Keystone Ct.
    Redding, CA 96003

Product Prices & Shipping Fees

  • Prices subject to change without notice. Due to price increases out of our control from manufacturers we will serve you with the best value and considerate price increase.

Shipping Policies

  • Continental U.S.
    Tin Man Dental Ships via UPS Ground FREE of charge in the continental U.S. for orders over $200.00 for single package shipments. There is a $9.50 shipping charge for orders under $200.00. Oversized orders, multiple packages, large heavy cases of disposable goods and equipment may have additional shipping charges depending on product weight and travel distance. UPS Next Day Air, Next Day Air A.M., Second Day Air, Second Day Air A.M. and 3 Day Select  will be charged the current UPS rates.  During the checkout process a selection of services will be offered.  See UPS Map below for UPS Ground Time-in-Transit.
  • Alaska, Hawaii and U.S. Territories
    Orders will be shipped out USPS Priority Mail unless requested other service. Priority Mail rates will be applied.  Applied rates are considered estimates.  USPS Priority Mail has multiple shipping options so we will do our best to provide you the best value. USPS Priority Mail delivery time is 2-3 working days..
  • Canada and all International
    International orders will be shipped UPS. Rates are based on weight and location. During the checkout process a selection of services will be offered.  Besides UPS Standard all rates include pickup and door-to-door delivery with in house customs clearance.  Additional Taxes and Duties may apply to all services and are collected during delivery.

Hazardous Materials

  • Hazardous Materials will be shipped UPS Ground with an additional charge.

Your Order

  • Most orders are shipped the same day ordered to provide efficient service.
  • Claims for shortages and discrepancies must be made within 10 days of delivery.
  • In the event of a late package or a problem we have accurate records allowing us to solve the problem quickly.

Ground Time-in-Transit Map (originating in Redding, CA)